How can we help?
Find answers to common questions, or get in touch with our support team.
Email us
support@arktuo.com
We reply within 1–2 business days.
Business hours
Mon–Fri
9:00 AM – 6:00 PM (PST)
Order help
Tracking, returns and warranty questions — check the FAQ below first.
Frequently asked questions
Standard shipping takes 5–10 business days, while express shipping takes 2–4 business days. Delivery time may vary depending on your location and customs clearance. You will receive a tracking number once your order ships.
Still need help?
Fill out the form and our support team will get back to you within 1–2 business days. Including your order number helps us resolve your issue faster.
- Email: support@arktuo.com
- Business hours: Mon–Fri 9:00–18:00 (PST)
- Response time: within 1–2 business days